Salon Policies

Reservations & Cancellations

We understand that life gets busy and from time-to-time, last-minute changes must be made. If you need to cancel or reschedule your appointment, we ask that you please do so at least 24 hours in advance of your scheduled appointment time to avoid any late cancellation penalties/fees.

WITHIN 24 HOURS [OF YOUR APPT.]: Appointments cancelled or rescheduled less than 24 hours in advancewill be charged 50% of the total cost of the service(s) booked plus a 20% gratuity fee.
WITHIN 4 HOURS [OF YOUR APPT.]: Cancellations or change(s) made within 4 hours of the scheduled appointment time will incur a charge of 75% of the total cost of the service(s) booked plus a 25% gratuity fee.
MISSED APPOINTMENTS (“NO-SHOWS“): We allow a 15-minute grace period following your scheduled appointment. If you are more than 15 minutes late to an appointment and we do not hear from you within 15 minutes following your scheduled appointment time, you will be considered a “no-show” and charged 100% of the total cost of the service(s) booked plus a 25% gratuity fee. This fee is non-refundable and cannot be put towards any future services.
SAME-DAY APPOINTMENTS: Appointments booked within 12 hours of the scheduled appointment time must be canceled or rescheduled within 1 hour of booking to avoid any potential late cancellation penalties/fees.
NAIL FIX APPOINTMENTS: Nail fix bookings cancelled or missed (no-show) without 24 hours notice will incur a $25 fee plus $10 gratuity for the nail artist booked. Please see below for more information/full details on our nail fix policies.

Late Arrivals + Service Change Fees

In order to ensure the best possible experience for all of our clients, we encourage you to arrive at least five (5) minutes prior to your scheduled appointment time. If you are more than 10 minutes late to your appointment, we cannot guarantee we will be able to perform the service(s) you originally booked due to potential time constraints. This may require either rescheduling or performing an abbreviated service. In cases where an abbreviated service is required due solely to a client’s late arrival, the client will still be charged the full amount for the service(s) originally booked.

Additionally, clients who choose to downgrade their service(s) without prior / advance notice will also be charged in-full for the service(s) they initially reserved.

Confirmation Notifications

As a courtesy, we use our online booking platform, Zenoti, to confirm all client appointments via a reminder email and/or (SMS) text message sent at least one day prior to all scheduled appointments. If either our scheduling system or we are unable reach you via phone call or text message, please understand it is your responsibility to remember the date and time of your appointment to avoid being charged any potential fees due to late arrivals or missed appointments.

Service Guarantees + Nail Fixes

Should damage to your manicure occur, you must contact the salon within 10 days of your initial service date to receive a complimentary nail fix. Please text or email photos of your damaged nail(s) within this 10-day period to schedule your nail repair service. This excludes nail breaks requiring an extension, for which the client is responsible for payment-in-full. Any damage reported more than 10 days following the initial service date will be repaired at full cost.

All of our services are non-refundable. In the event that you are not 100% satisfied with the service(s) rendered, please contact the salon within 48 hours of your completed appointment.

Nail Art Inspiration + Tiers

To ensure you are booking the correct tier with the most accurate pricing for your next nail design, please be sure to send your nail art inspiration to ‭(917) 983-0491‬ at least 24 hours prior to your scheduled appointment time. Each tier has many different techniques requiring various skill sets and time allotments, which is why we have implemented the “levels”. Although we do our best to provide the most accurate price estimate(s) via our online booking platform, Zenoti, prices are not finalized until check-out. Please contact us at info@artnailnyc.com to request further information regarding the various tiers and levels including details, examples and pricing.***

Privacy Policy

All client information collected from our booking page or website is used solely for ANNYC to clearly communicate appointment details and reminders, product and marketing initiatives, and business announcements. Your private information, including but not limited to appointment history, payment and/or contact details is securely stored in our salon database and always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you.

Large Group Bookings

For large group bookings (such as wedding parties, homecoming / prom groups, etc.), extra time and preparation is needed to ensure a seamless, exceptional customer experience for all. Any changes made to large group bookings (downgrades, add-ons, etc.), cancellations or rescheduled group appointments must be made 72 hours in advance to avoid being charged 50% of the total service cost per guest (regardless of the size of your party). For groups of 4 or more, a deposit is required to book the appointment.